QLife Gay Finland Training and Consultation services

QLife - Queer Life in Finland and Europe
QLIFE'S TRAINING AND CONSULTATION SERVICES

A diverse clientele - for us know-how stands for knowledge and awareness

Customer service is fundamentally about meeting different kinds of people. Seldom is bad customer service intentional, usually service personnel simply lack knowledge. In order to take diversity into account, the only thing one needs to do is to let go of one's prejudices and stereotypes. The most important thing and the starting point here is to discard the set notion of heteronormativity.

Good customer service is all about respect; respect towards the customer as a unique individual. No magic tricks are needed here, to achieve respect and awareness towards the queer clientele the whole organisation from top to bottom must strive to develop attitudes and enhance know-how away from heteronormative thinking. QLife offers exactly the kind of professional training and consultation services that make it possible for companies and organisations to achieve this goal. We provide the tools with which you are able not only to provide good customer service to gender and sexual minorities but also to understand the influence of equality legislation in the context of public services.

Customer-oriented training courses

for service and travel service providers
social and health care entities
education and training service providers

We train

customer service personnel
company management and operative management
student groups and other groups

Training themes

queer customer segment and the possibilities it offers
European Union's equality legislation
gender and sexual minorities as health care customers
minorities in the working environment

Information on training course content and prices

The theme of the training course determines the content of the course. The price varies according to the duration, number of participants, location and the materials needed for the course. We are happy to provide further information on any matters to do with our training courses.

The following subjects may, for example, form the basis of your training course.

Gender and sexual minorities - basic course (45 min)

defining gender and sexual minorities
the significance of minority groups as customers
facing one's own stereotypes
learning tasks to do with gender and sexual minorities

Basic course for customer service personnel (45 min)

defining gender and sexual minorities
the significance of minority groups as customers
facing one's own stereotypes
introducing a customer-oriented service model - every customer is a unique individual
"gay friendly" service know-how - information on different companies, organisation, services and information sources

Basic course for marketing and product/service production professionals (45 min)

defining gender and sexual minorities
minority customer segments and their potential
the right kind of communications methods - how to avoid common mistakes
segment-specific marketing communications
segment-specific product and service expectations
the right marketing and communications channels - reach a world of possibilities

Equality legislation - basic course (45 min)

introduction to equality legislation and its significance in the public sectors
equality legislation and minority groups
equality legislation and practice
other discrimination legislation in Finland
obeying equality legislation

Gender and sexual minority groups as social and health care clients (45 min)

defining gender and sexual minorities
minorities in the context of social and health care services - a disappearing act
taking minorities into consideration in service planning and service production
facing one's own stereotypes
introducing a customer-oriented service model - every customer is a unique individual
equality legislation - the starting points and obligations